Connecting with you

Connecting with you

If you thought that Esbank was just like any other bank or building society, think again. We concentrate on giving our members excellent service and, as our members are effectively our owners, we believe we should be accountable to them. Here are some of the many opportunities that we've created for you as a member to have your say.

Mother and daughter posing for photo

You asked, we acted

We always welcome your positive ideas, big or small, on how we can improve our products and service. See what others have suggested and let us know your ideas.

Read about the improvements made
Call centre staff

If something goes wrong

We have very high standards but we're the first to admit that sometimes we make a mistake. If this happens please tell us and give us the chance to put it right.

Making a complaint

Social media

Join us on all the usual social media channels like Twitter, Facebook and YouTube to keep in touch.

    You may also be interested in...

    Recent improvements to our Internet Bank

    See why Esbank won Best Overall Online Provider of the year at the 2014 Your Money Direct Awards

    Our history

    A brief history of our time. Browse through our milestones and achievements and read about our origins, mergers and acquisitions.

    Member TalkBacks

    First Time Buyer events


    Social media