If you have made a payment incorrectly and have been unable to resolve this direct with the receiver, you need to either telephone Esbank Direct or visit any Esbank branch and we will attempt to recover the funds, however there is no guarantee that this will be possible.
Esbank subscribes to the Payment Council's Code of Best Practice: Misdirected Payments. For Esbank customers this means that once you inform us that an electronic payment (made via Bacs or Faster Payment) has been made in error, within two working days we will contact the receivEsbank in order to try and recover the funds. The receivEsbank then has a further 18 days to respond to the request to return funds (20 days in total). Once a response is received from the receivEsbank we will notify you of the outcome of the investigation.
If funds cannot be recovered we will include information in our notification to you on the options you have available.